Message (Support Code) Appears

Message Appears on the Printer's Touch Screen

Check the message and take the appropriate action.

• Power was not turned off correctly the last time. Press the button when turning power off.

  The printer may have been unplugged while the power was still on.

  Select OK on the printer's touch screen to cancel the error.

  See Unplugging the Printer to unplug the printer correctly.

• Cannot print the specified PDF file because an error has occurred while scanning the file, the format is not supported, or the file is too large.

  • Make sure the PDF file is printable from a USB flash drive. For more information, see Printing Documents (PDF File) Saved on USB Flash Drive.

    Note

    • The names of the PDF files are displayed even though they cannot be printed from the USB flash drive. We recommend that you check whether they are printable.

  • Data edited or processed on a computer must be printed from the computer.

• The specified PDF file contains unprintable data. Some portions may not be printed.

  PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.

• Saved data is not of a supported type.

  • There is no image data or document data saved on the USB flash drive that can be read by this printer.
  • The printer may not recognize the file if the file name or folder path contains certain characters. Use only alphanumeric characters.

  • Image data edited or processed on a computer must be printed from the computer.

    Note

    • When a photo which has been processed on a computer is selected, "?" is displayed on the printer's touch screen.

• Cannot connect to the server. Please wait a while and try again.

  The printer cannot connect to the server due to a communication error.

  Select OK on the printer's touch screen to cancel the error and try again after a while.

• Check the page size and tap [OK].

  The size of the loaded paper is different from the paper size set in Page size in Fax paper settings.

  Select OK on the printer's touch screen to cancel the error.

  Select Function list in FAX, check Page size, Type and Paper src in Fax paper settings, and then reload the paper accordingly.

• Unsent/received document data has been lost because the power cord was unplugged.

  A power failure has occurred or the power cord has been unplugged when the faxes are stored in the printer's memory.

  Select OK on the printer's touch screen to cancel the error.

  The list of the faxes deleted from the printer's memory (MEMORY CLEAR REPORT) will be printed. For details, refer to Summary of Reports and Lists.

  See Unplugging the Printer to unplug the printer correctly.

  Important

  • If a power failure occurs or you unplug the power cord, all the faxes stored in the printer's memory are deleted.

• Replace the receiver.

  The handset is not placed in the handset cradle correctly.

  Replace the handset correctly.

Note

• See A Message for Faxing Is Displayed on Fax Standby Screen for the message displayed on the fax standby screen.

Error Regarding Automatic Duplex Printing Is Displayed

1. Check See Automatic Duplex Printing Problems and take the appropriate action.

Error Regarding Power Cord Being Unplugged Is Displayed (Windows)

The printer may have been unplugged while it was on.

Check the error message that appears on the computer and click OK.

The printer starts printing.

See Unplugging the Printer to unplug the printer correctly.

Important

• If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

Writing Error/Output Error/Communication Error (Windows)

1. Check1 If the ON lamp is off, make sure printer is plugged in and turn on.

   The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

2. Check2 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.
   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer over a LAN, make sure the printer is correctly set up for network use.

3. Check3 Make sure MP Drivers are installed correctly.

   Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them.

4. Check4 When printer is connected to your computer with a USB cable, check device status from your computer.

   Follow the procedure below to check the device status.

   1. Select Control Panel > Hardware and Sound > Device Manager.

      Note

      • If the User Account Control screen appears, select Continue.

   2. Open USB Printing Support Properties.

      Double-click Universal Serial Bus controllers and USB Printing Support.

      Note

      • If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer.

        • Check2 Make sure printer is properly connected to computer.

   3. Click General tab and check for a device problem.

      If a device error is shown, see Windows Help to resolve it.

Other Error Messages (Windows)

1. Check If an error message appears outside printer status monitor, check the following:

   • "Could not spool successfully due to insufficient disk space"

     Delete any unnecessary files to increase the amount of free space on the disk.

   • "Could not spool successfully due to insufficient memory"

     Close other applications to increase the available memory.

     If you still cannot print, restart your computer and retry the printing.

   • "Printer driver could not be found"

     Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them.

   • "Could not print Application name - File name"

     Try printing again once the current job is complete.